Frequently Asked Questions

  • Do I really need to take my makeup off before I go to sleep?


Yes! Skin needs rest from makeup. Just as our bodies need rest from activity, our skins needs to be cleansed of the dirt that accumulates daily.


  • Should eye cream be applied to the top lids as well as the bottom?


Yes, eye cream should be applied to the entire eye area including eyelids and under eye. For some reason many people recognize that the under eye area needs special care but eyelids also need special attention.


  • I am pregnant, what ingredients should I avoid in my skin care products?


Ingredients such as Retinol, Retinoic Acid, Renova (tretinoin), Retin-A, Differin (adapelene), Tazorac and avage (Tazorotene) and Salicylic Acid should be avoided during pregnancy. Please consult with your physician if you're unsure of any other ingredients. 


  • Is soap the only thing that will clean my skin?


Washing with soap is not recommended. It is best to gently cleanse the skin 2 times a day with a gentle cleanser. Avoid cleansers containing alcohol and any detergent-based cleansers which are harsh on the skin.


  • Is it wrong to remove eye makeup with baby oil?


Yes! Eye makeup should only be removed with a product formulated to be used around the sensitive eye area.


  • What do the letters SPF stands for?


Sun Protection Factor. The number indicates the strength of the sunscreen or sunblock and shows how much longer than usual you can expose yourself to the sun before being burned. 


  • Is swimming really bad for my skin?


Chlorine is well known to damage the skin and hair. Apply your moisturizer as soon as possible after swimming in chlorinated water.


  • Is Acne caused by dirty skin?


Many blame acne on poor hygiene. Acne doesn't come from dirt. Sometimes excessive cleansing will aggravate an acne condition.


  • Should I always apply moisturizer under my makeup?


Yes, a thin layer of moisturizer should be applied as a buffer between bare skin and makeup.


  • Are Plush Esthetics products tested on animals?


No, none of our products are tested on animals.

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Contact us: 408-705-0549



Return Policy: The items must arrive back to  Plush Esthetics within 7 days from the date the transaction was made in order to be returned or exchanged. Items must be accompanied by the original receipt and a letter explaining the reason for the return/exchange. The items must arrive back in its original form, namely, in its original package, sealed and unopened/unused in order to be returned or exchanged. All Makeup product are non refundable.Customer is responsible for any additional shipping costs on exchanged items. Please call our office for return instructions 408-705-0549.

All refunds will be credited to the card used to make the original purchase. Please allow one or two billing cycles for the credit to appear on your statement.​

Cancelations Policy:
If you have to cancel or reschedule your service, kindly give us 24 hours notice for single services. Any cancellation made after 24 hours prior to your scheduled appointment will be charged 100% of the booked treatment. If you are able to reschedule your appointment for another day/time, $70 will be charged.

 Treatment Packages: Package of 3 treatments expires 3 months after the date of purchase, a package of 6 treatments expires 6 months after purchase. Packages are to be used by the designated recipient only. They are non-transferable, non-refundable and may not be redeemed for cash or credit.

Gift Certificates:
Expire one year from the date of purchase. If you have a Gift Certificate that has expired, and are able to provide a valid reason (medical service, family emergency etc.),  we will extend your Gift Certificate for a maximum of two months after the expiration date.

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